Adding live chat to your website could significantly improve the experience for your user
When we’re searching for things online we’re becoming increasingly impatient, which is why search engines are scrambling for different ways to give us the information we’re looking for faster. It’s the same when a potential client is using your website. If they can’t find what they need, gone are the days when they might have given you a call for more information.
Instead many businesses are turning to live chat where users can type in their question and get an instant response. Live chat can either be manned by a real person e.g you have a member of your team answering questions, or by a chatbot, with the software answering questions with your pre-programmed answers.
If you want to know whether live chat or a chatbot is right for your website, then let WEBPRO talk you through the benefits:
Solve problems fast
If a potential client can’t find the information they’re looking for, they won’t wait long before they leave your website and start searching for another option! Having live chat on your website allows you to connect with the individual to find out what the issue is and solve it fast. Here at WEBPRO we have the expertise to recommend the right technology for your website, to allow you to be there when your clients need you.
Increase leads
No matter your industry, potential clients will be searching for your services at all times of the day. You can increase conversions by having a chatbot to answer questions that might be barriers to making a sale or gaining a new lead at times when you and your staff are not around. Here at WEBPRO we’ve helped a range of different businesses improve their online offering by adding live chat, and we can do the same for you.
Discover user frustrations
Adding live chat to your website is a little like running a survey! You’ll instantly know the information that is missing from your website, or key details that people are struggling to find. It’ll also let you know more about your user experience. We’ll review your website before adding live chat functionality, and guide you on any changes, however no-one can advise you on user experience frustrations better than your actual users!
Improve your processes
For businesses that currently provide phone support to answer client questions, live chat could help to improve efficiency. People are less and less likely to pick up the phone, so it allows them to get the information they need and reduces the number of phone calls to your business. If you want to save costs, then let WEBPRO show you how.
Improve the user experience
The number one reason to add live chat to your website is to improve the user experience. Being able to answer questions quickly and solve any issues will leave clients and potential clients with a positive view of your brand. Let our team find the right solution for your business to delight visitors to your website time and time again.
Choosing a conversational marketing tool for your website might seem a little daunting, but WEBPRO can guide you through the whole process. We’ll advise on the pros and cons of each tool and make recommendations based on years of industry experience. Our technical team can seamlessly add the software to your website and advise you on how best to manage the response.
Live chat can save you money, generate leads and improve your user experience – so what are you waiting for? We look forward to working with you!
PS: Adding live chat can improve conversions, increase leads and provide a better experience for your user.
